Pricing and Ordering Process
Wholesale Pricing:
• All prices at TURKUAZ are strictly wholesale prices.
• Customers are free to resell the purchased products at retail prices (B2C transactions) according to market conditions.
• Our products are priced to ensure a strong retail profit margin for our customers.
Price Changes and Updates:
• Since our products are imported, prices may fluctuate due to currency exchange rates, supply chain costs, and market conditions.
• Prices are reviewed and updated annually, which means they may increase or decrease based on economic factors.
• The price applicable at the time of order placement is final, but TURKUAZ is not responsible for future price changes.
Stock and Order Placement:
• To ensure timely order fulfillment, customers must place their orders in advance.
• Some products are kept in stock and can be delivered immediately.
• For out-of-stock products, the supply process may take several weeks or longer, and customers will be informed accordingly.
Weekly Order Schedule:
• Orders should be placed by Monday or, at the latest, Tuesday each week.
• Deliveries are generally scheduled for Saturday, the following Monday, or Tuesday.
Delivery and Shipping Terms
• Delivery fees are charged separately and depend on the customer’s location.
• Customers may choose to pick up their orders without any additional cost.
• If a delivery is required, shipping charges generally range between 10% and 15% of the total order value but usually does not exceed this limit.
• If the delivery address is incorrect, the recipient is unavailable, or the order is refused, additional delivery charges may apply.
Product Returns and Refund Policy
• Food products cannot be returned due to safety and health regulations.
• If a product is damaged during shipping, expired, or defective, the customer must notify us on the same day of delivery to be eligible for support.
• Any complaints made after the day of delivery will not be considered.
• TURKUAZ will assess reported issues and, if valid, provide a replacement or appropriate compensation.
Payment Terms
• Customers must complete their payment within 15 days (two weeks) after receiving their order.
Accepted payment methods:
• Check (subject to clearance)
• Cash
• Credit/Debit Card
• If a check payment is returned due to insufficient funds, TURKUAZ reserves the right to take legal action and charge additional fees.
• Late payments may be subject to interest charges.
Liability Disclaimer
• TURKUAZ is not responsible for any direct or indirect damages resulting from the use or resale of its products.
• Customers are responsible for storing products properly to maintain their quality.
Privacy Policy
• Customer information is kept confidential and is not shared with third parties.
• All payments are processed through secure systems to ensure data protection.
Agreement to Terms
• By placing an order with TURKUAZ, customers acknowledge and agree to these terms and conditions.